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> Home > Lean Management > Lean Applications > Lean Office and Support

Lean Office and Support

Many companies have limited themselves to thinking that lean transformation is confined to changes in the manufacturing area. It is often difficult to differentiate value from waste to be able to implement improvements in administrative areas. However, in the same way as a manufactured product could require only seconds of processing time but remains in the factory for weeks, an invoice could take ten minutes to process but is in the Accounts Department. for days. The opportunity is real!

For manufacturing companies, refusing to see the opportunity of implementing Lean in administrative and support areas diminishes the effectiveness of the transformation efforts. They will fail to see the significant gains to be obtained from  enhancing value and eliminating waste that exist in non-production areas which themselves have an impact on the production area. Root causes for manufacturing wastes are often to be found in the support processes and failing to ensure that support functions are lean and aligned can limit the effectiveness of the lean transformation.

Even some non-manufacturing companies never see the opportunities. However there are many examples of value and waste in office and administrative processes.

The potential is enormous. From banks to call centres, local government to medical centres, and from schools to IT managed operations, Lean Management has greatly improved operations and provided benefits both internally and to the final customer.

Lean Business France can contribute to the success of your own Lean Office and Support transformation. For further information, please contact us at contact@leanbusiness.fr

 

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