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Miami Children's Hospital

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Lean Healthcare

Hospitals and medical centres are possibly the most sensitive of the different types of service centre - the patient normally needs and expects immediate treatment. Lean thinking has been applied very successfully to the medical profession through the adapting and application of key Lean principles:.

- Understand the precise needs of different patient groups in order to configure appropriate services and access methods and times,

- Continuously strive for zero tolerance on all waiting times and quality of patient care,

- Empower teams to implement their own improvements with minimum escalation for approval,

- Establish clear process requirements that lead to standard work across the practice and strive for 100% data integrity in all areas,

- Apply integrated measures relevant to both patient service and process performance in order to be able to react when processes become unstable or incapable of delivering.

Applying Lean principles and developing a Lean culture in hospitals and other medical practices can reduce waiting time and increase access to care, reduce the cost and increase the quality of patient care, and increase the motivation and commitment of staff.

However, it is not simply a matter of copy Lean Manufacturing or Office approaches : hospitals and medical centres needs to think through their own improvements after learning Lean concepts. High-level commitment is key, and executive leadership and involvement are critical for Lean success.

Lean Business France can support Healthcare leaders in developing their Lean strategies, and then during rollout.

 

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