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10 Commandments of Continuous Improvement from Gemba Academy

Gemba Academy provides on-line training videos. One of the no-charge downloads is entitled '10 commandments for continuous improvement', as follows :

1. Open your minds to change

2. Think 'Yes, we can...if"

3. Always attack processes, not people

4. Seek simple solutions

5. If it's broken, stop to fix it

6. Use creativity, not capital

7. Problems are opportunities in disguise

8. Find the root cause : why? why? why?

9. The wisdom of many, not the knowledge of one

10. There is no final destination on the journey to improvement.

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Lean Applications

Kanban-type processus can also apply to officesAlthough the origins of Lean Management are to be found in manufacturing, the principles, methods and tools are applicable just about anywhere. And that includes in the home!!

Lean in the office and in support functions is an obvious area for warring against waste. One piece flow, Kanban, and elimination of activities not adding value are all 'manufacturing' approaches which are equally applicable to paper or systems-based processes. Healthcare can profit enormously from Lean Management

In manufacturing, we are processing essentially products. In support and office functions, it is more generally information. But lean management can possibly have its greatest impact :

- in hospitals and medical centres, for example to improve the circulation of outpatients and visitors and the time they spend in the building, but also to improve the problem-solving skills of the staff, for example,

Call centres and all administration functions are ripe for Lean Management

- in local government and administration centres, to reduce queuing time, improve response times in the back office, and generally enhance teamwork between the different services,

- basically, in any form of service centre, whether it be a call centre, a garage servicing your vehicle, and why not even a hairdressers!!

Check out the attached links for more examples in each of these areas, and get in touch with us at contact@leanbusiness.fr to discuss how we can best contribute to 'leaning out' your own activity, whatever its nature.

 

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